Indri Heri Susanti, Tri Sumarni, Innazza Nur Alifiya
This study aims to analyze the implementation of nursing management in Ar Rahman Room, Purwokerto Islamic Hospital, focusing on the implementation of pre and post conference, therapeutic communication, and handover meeting efficiency. This study was conducted through patient satisfaction and nusse job satisfaction questionnaires, documentation studies, interviews, and observations of nurses and the head of nurse. The results showed that the implementation of pre and post conference had not been fully carried out, which had an impact on the lack of effective communication between shifts. After implementation, there was a significant improvement in therapeutic communication and handover meeting, which successfully reduced the time from 55.5 minutes to 30 minutes per session. The prioritized problems found were the ineffective implementation of pre and post conference, lack of therapeutic communication, and inefficient handover meeting process. The implementation was carried out using the CARL method to prioritize problems and corrective actions. This study concluded that improving communication skills and time management in the nursing process can directly contribute to improving the quality of nursing services. Recommendations include increased nursing training, management support, and the use of assistive technology to improve the efficiency of nursing management. © The Authors, published by EDP Sciences.
Faculty of Health, Universitas Harapan Bangsa, Indonesia
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